Privacy Policy
This Policy was last reviewed and updated on 18 August 2024
Santotube values and respects your personal information and are committed to protecting your privacy and complying with the Privacy Act 1988 (C97) (Privacy Act) and other applicable privacy laws and regulations. This Privacy Policy outlines how we collect, hold, use and disclose your personal information while keeping your records safe.
“Personal information” is any data, whether true or not, and whether recorded in a material form or not, about an identified individual or an individual who is reasonably identifiable. In basic terms, this includes anything that personally identifies you either directly (e.g. your name) or indirectly.
The personal information we collect about you depends on the nature of your dealings with us or what you choose to share with us directly. Generally, what is collected is in relation to our retail transaction and may include:
● Name (including Company or Trading Name)
● Mailing and/or Street Address
● A.B.N.
● Email Addresses
● Phone Numbers
● Order & Payment History
● Payment Information
You do not have to provide us with your personal information. Where possible, you will have the option to interact with us anonymously or by using a pseudonym or guest account. However, if you choose to deal with us in this way or choose not to provide us with your personal information, we may not be able to provide you with all our services or otherwise interact with you comprehensively such as accessing past purchases or account history.
We may collect your personal information directly from you when you:
● Interact with us over the phone via voice or text messaging;
● Interact with us in person;
● Interact with us via our website;
● Interact with us online via social media websites or apps;
● Participate in surveys or questionnaires;
● attend an event where we are a host or participant;
● Subscribe to our mailing list;
● Apply for a position with us as an Employee, Contractor or Volunteer;
● Interact with us as a supplier or vendor of goods or services.
We may also collect your personal information from third parties or through publicly available sources, although not common, we would only collect your personal information from these third parties so that we can deliver a higher level of service to you. We collect your public profile data only from your consent that you grant before initiating Social Login, from the social network used to login at our website. This data includes your first name, last name, email address, link to your social media profile, unique identifier, link to social profile avatar. This data is used to create your user profile at our website. You can revoke this consent at any time from your profile page at our website or by sending us an email.
We use personal information for purposes in connection with our website, including the following:
● Provide you with information or services that you request from us;
● Deliver to you a more personalised experience and service offering;
● Improve the quality of the services we offer;
● Internal administrative purposes;
● Marketing and research purposes;
● Internal analytics and data reporting.
We may disclose your personal information to third parties in accordance with this Policy in circumstances where you would reasonably expect us to disclose your information. For example, we may disclose your personal information to:
● Our third-party service providers (for example, our IT providers);
● Our marketing providers;
● Our professional services advisors.
Some of the third-party service providers we use to store and access data may be based in, or have servers located outside of Australia. Where we disclose your personal information to third parties overseas, we will take reasonable steps to ensure that data security and appropriate privacy practices are maintained. We will only use services potentially based overseas if:
● we reasonably believe that:
a) the third-party service provider is subject to a law or binding scheme that is, overall, substantially similar to the APPs; and
b) the law or binding scheme can be enforced; or
● the disclosure is required or authorised by an Australian law or court/tribunal order.
Santotube will take reasonable steps to ensure that the personal information that we hold about you is kept confidential and secure by:
● having a robust physical security of our premises and databases / records;
● taking measures to restrict access to only personnel who need that personal information to effectively provide services to you;
● having cyber security measures in place to mitigate potential data theft.
This website may use cookies. A cookie is a small file of letters and numbers the website puts on your device if you allow it. These cookies recognise when your device has visited our website(s) before, so we can distinguish you from other users of the website. This improves your experience and the website’s functionality. We do not use cookies to identify you, just to improve your experience on our websites. If you do not wish to use the cookies, you can amend the settings on your internet browser so it will not automatically download cookies. However, if you remove or block cookies on your computer, please be aware that your browsing experience and our website’s functionality may be affected. Our website uses analytics to help us better understand visitor traffic, so we can improve our services. Although this data is mostly anonymous, it is possible that under certain circumstances, we may connect it to you.
We may send you direct marketing communications and information about our services, opportunities, or events that we consider may be of interest to you. These communications may be sent in various forms, including mail, SMS and email, in accordance with applicable marketing laws, such as the Australian Spam Act 2003 (C10). You consent to us sending you those direct marketing communications by any of those methods by default. If you indicate a preference for a method of communication, we will use that method whenever practical to do so. You may opt-out of receiving marketing communications from us at any time by following the instructions to “unsubscribe” or by contacting us using the details set out in the “How to contact us” section below. In addition, we may also use or disclose some of your personal information to third parties for the purposes of advertising, including online behavioural advertising, website personalisation, and to provide targeted or retargeted advertising content to you (including through third party websites).
We will not keep your personal information for longer than we need to. In most cases, this means that we will only retain your personal information for the duration of your relationship with us unless we are required to retain your personal information to comply with applicable laws, for example record-keeping obligations. Santotube will endeavour to keep your personal information accurate, complete and up to date. If you wish to make a request to access and/or correct the personal information we hold about you, you should make a request by contacting us and we will usually respond within 7-10 days. If you require purging of your personal data and identifiers, you may remove or alter some components by accessing your account section of the website. Alternatively, for a more comprehensive review and removal of this data, please contact us by the details listed at the bottom of this page.
Our websites may contain links to websites operated by third parties. If you access a third-party website through our website, personal information may be collected by that third-party website. We make no representations or warranties in relation to the privacy practices of any third-party provider or website and we are not responsible for the privacy policies or the content of any third-party provider or website. Third party providers/websites are responsible for informing you about their own privacy practices and we encourage you to read their privacy policies.
For enquiries about how we handle, process or manage your personal information, please contact us. We may require proof of your identity and full details of your request before we can process your query. Please allow 7-10 days for a response to your enquiry. It will not always be possible to resolve a complaint to everyone’s satisfaction initially. If you are not satisfied with our response to a complaint, you have the right to contact the Office of Australian Information Commissioner to lodge a complaint. If you have a question or concern in relation to our handling of your personal information or this Policy, you can contact us for assistance as follows:
Email Message
Phone or Text
Post:
Attention: Santotube Proprietor
Address: 6 Aspect Drive, Victoria Point QLD 4165